Customer Service / FAQ


The material has excellent UV resistance. We recommend taking the hammock down, drying it and storing it in a dry location when not in use. We have left the Hydro Hammock outdoors for weeks at a time with no problem.

The waterproof material is excellent and the hammock can be folded and stored many times without damaging the material.

We recommend cleaning the hammock as instructed before storing for long periods. With proper care, the Hammock will continue to be the center of your outdoor relaxation for years to come!

The Battery is a Sealed Lead Acid 20AH 12 volt rechargeable. 7 x6.5 x3″ 12lbs.
Good for 3 hours use.
The charger is a Noco Genius 7200 and can charge at the same time or run the pump without the battery.
It can run all day long.

Note that continual use is rarely needed. It would have to really freezing outside.

Yes. The Hydro Heater is just as rad as a portable shower as it is a heating system for your Hydro Hammock. We supply you with a shower head too!
Our heater system is an on demand heater. The water is instantly heated and it comes out quite hot. This does depend slightly on the original temperature of the water.
During use, the water heater only operates with water flowing through it and self ignites by two D batteries located on the bottom of the component. The pump can be switched off by either closing the water valve in the hammock, or flipping the switch. Both options safely shut off the propane usage.

For storage, it is recommend to manually turn off your propane tank and disconnect it from the heater system.

The Deluxe HH with the heater system (not including gas or water) is 73lbs. The Deluxe is just a little too large to fit in the Heater System case, where as the Original HH will fit within it.

– Deluxe with the webbing straps weighs 13.5 lbs

– Original is 8.3 lbs.

– Heater with the hoses is 60 lbs. Dimensions are 35x23x14 inches.

The hydro hammocks ship loosely in boxes 24x12x8. They can be packed tighter but the less harshly creased the better for long life.

Currently we are shipping to only the US and Canada.

Please contact us if you are outside of this region and we will let you know if it is possible to ship to your country. email: support@hydrohammock.com

We have grown the business organically and have focused on building a product that we are proud of rather than making the most profit we can and pumping things out. We are set to increase production exponentially in 2017, but we are still getting far more demand than we can make. If you find that a product you want is out of stock…please sign up for our mailing list and we’ll put you on the waitlist to be notified when inventory is available.

Got more questions?


Email us directly at:



Support@HydroHammock.com

 

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